Policy for Customer Feedback

The KCATA and RideKC are committed to providing safe, quality service to its customers, and appreciates feedback received from patrons that use public transportation and members of the community. 

Comments are received from customers who express satisfaction or dissatisfaction with RideKC services and may offer suggestions to improve service or voice concerns relevant to new or changes in service.  Customer feedback, specifically those related to safety, security and Civil Rights violations are immediately investigated.  All comments are reviewed by the customer service department and acknowledged as an opportunity to enhance its overall transit services.

More about our Customer Feedback Policy is available in this document

Submit feedback in one of the following ways:

  • Online: - This form will prompt you for the information that will help us address your complaint or question.
  • Email:
  • Phone: 816-221-0660 from 6 a.m. to 6 p.m., Monday – Friday
  • Phone for paratransit riders: 816-842-9070, option 6, for 24/7 voice message center 

Title VI and Civil Rights: We are committed to ensuring the civil rights of all people in our service area.  Please see detailed information about each transit agency at the Civil Rights and Title VI page.