Click to learn more about this service alert: I-70 Improvement Project Reroutes  Construction Detour Beginning Monday, February 9, until December of 2027, the 18 Indiana and 27 27th Street will reroute for the I-70 Improvement Project.

Click to learn more about this service alert: 18th Street Bridge Construction  Construction Detour Beginning Monday, March 3, until fall 2027 the 402 Johnson-Quivira, and the 118 8th Street will reroute for the 18th Street Bridge construction.

Click to learn more about this service alert: 18th and Vine Art Festival 9/24–9/28  Detour RideKC buses will reroute beginning Thursday, Sept. 24 at 3 p.m. through approximately midnight on Monday, Sept. 28 due to the 18th and Vine Art Festival. Street closures may begin earlier than scheduled. Riders should plan ahead and allow additional travel time.

Click to learn more about this service alert: Plaza Art Fair 9/24–9/28  Detour RideKC buses will reroute beginning Thursday, Sept. 24 at 7 a.m. through approximately midnight on Monday, Sept. 28 due to the Plaza Art Fair. Street closures may begin earlier than scheduled. Riders should plan ahead and allow additional travel time.

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RideKCGO Info

Here is some information about the upcoming introduction of fares and passes for RideKC transit services.

Fares & Passes

Feedback / Complaints

Here to Listen

Policy for Customer Feedback

Let Us Know

The KCATA and RideKC are committed to providing safe, quality service to its customers, and appreciates feedback received from patrons that use public transportation and members of the community.

Comments are received from customers who express satisfaction or dissatisfaction with RideKC services and may offer suggestions to improve service or voice concerns relevant to new or changes in service. Customer feedback, specifically those related to safety, security and Civil Rights violations are immediately investigated. All comments are reviewed by the customer service department and acknowledged as an opportunity to enhance its overall transit services.

More about our Customer Feedback Policy is available in this document.

Submit feedback in one of the following ways:

  • Online: Contact Us - This form will prompt you for the information that will help us address your complaint or question.
  • Email: wehearyou@kcata.org
  • Phone: 816-221-0660 from 6 a.m. to 6 p.m., Monday – Friday
  • Phone for paratransit riders: 816-221-0660, option 6, for 24/7 voice message center

Title VI and Civil Rights: We are committed to ensuring the civil rights of all people in our service area. Please see detailed information about each transit agency at the Civil Rights and Title VI page Accessibility / ADA / Title VI.

ADA or Title VI Issues?

RideKC is Here to Listen

Discrimination Issues?

Submit a complaint for review. We are committed to inclusive transit for all.

Complaint Form

Disability/ADA Issues?

If we aren't meeting your needs please let us know. We are deeply passionate about transit for all.

Complaint Form

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