This page was originally published in March 2020 and will be updated daily with important information about the impact of COVID-19 on RideKC transit service.
COVID-19 in the United States is an evolving situation. The Centers for Disease Control and Prevention website provides information about the status of the pandemic and measures people and businesses can take. See up-to-date information at the bottom of this web page.
Update, Oct.. 28:
Face Coverings Required: Under the City of Kansas City, Mo.’s new order and under other local orders, face coverings are required on RideKC buses and on KC Streetcar. Face coverings may include masks, bandanas, scarves or other cloth coverings. Please see KCMO.org for allowable health exceptions.
Fares suspended: Fares are suspended on all RideKC buses, including those operated by KCATA, Johnson County, Kansas City, Kansas, and Independence, Mo. Fares are expected to remain suspended at least for the remainder of 2020. Fares resume on 199 Micro Transit and 499 Microtransit on Nov. 9.
RideKC has confirmed one positive COVID-19 test result for a bus operator in October. Details of what dates and routes they drove within the last month are provided at this webpage, updated Oct. 21.
Crowding: RideKC wants to know if you have not been able to board a bus when it was at capacity due to social distancing. Please let us know with the Contact Form or send us a brief email. Please provide the route, direction of travel, location where you tried to board, date, and time.
Board at Back Door: On all RideKC buses with a rear door, board and exit through the rear doors. This helps with social distancing between riders and operators. Riders who need to use the ramp or kneeling feature board at the front.
Possible Delays: RideKC is operating reduced schedules. Due to staffing issues there may be significant delays. Notices for routes not out will be sent through RideKC Notify and will no longer be posted on this web page. Visit RideKC Notify to learn how to sign up for text, email or phone notifications for the routes you use. For next available bus, contact the Regional Call Center at 816-221-0660 on weekdays, or use online trip planners and bus trackers. Bus trackers: ridekc.org/rider-guide/track-your-bus. Trip planning apps: ridekc.org/rider-guide/app-center.
Lost and Found Policy: Effective Aug. 17, pickup is at by appointment only on Mondays and Thursdays at the new East Village Transit Center. KCATA will collect and store keys, wallets, purses, mobile phones, laptops, eyeglasses, and medication. There is a five-day hold period. All other items, except bicycles, will be discarded. Updated Lost Bicycle Policy: Effective Aug. 24., lost bicycle pickup will move to 1200 E. 17th Street, by appointment only on Thursday. Call 816-346-0265 for Lost and Found.
Printed RideKC Schedules: Printed bus schedules and maps are now available by request only. They are not available on board buses. You may request them via phone or email. Complete schedules are also available at RideKC.org and in the Transit app.
RideKC is proactively taking steps to minimize exposure to customers and employees, and we are asking for your help, as well.
Here’s what RideKC is doing:
KCATA buses are being sanitized every night with a misting sanitizer using aqueous ozone.
Wiping down surfaces on buses with a sanitizer.
Hand sanitizer is now available on each bus for customer use.
Face coverings are required for bus operators and passengers.
Here’s what RideKC customers can do:
Limit travel to essential trips. Call ahead to confirm your destination is open.
Board buses at the rear door.
Wear a mask at bus stops and on board buses. Wash hands frequently. Avoid touching their face after being in public places..
If you see an unhygienic surface on the bus or at a shelter, report it to the operator, another transit employee, or call customer service at 816-221-0660.
Distance yourself from other riders as needed to avoid spreading the virus. It’s not rude to get up and move if you need to.
RideKC will immediately remove buses from service for cleaning if a passenger creates an unsanitary condition on a bus from a sickness of any kind.
While there is no silver bullet for any of the flu viruses, RideKC is working to keep you informed and to minimize your risk. Many questions about novel coronavirus can be answered at the KCMO.org website.
About the misting sanitizers used by RideKC: The misters use stabilized aqueous ozone. The compound is H203. H203 is food-grade safe and there is no chemical harm. Stabilized aqueous ozone is a safe, sustainable alternative to traditional chemical cleaners and sanitizers. It has been used to sanitize drinking water, produce and surgical instruments.