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COVID-19 Updates

Date:January 10, 2022
Effective:Oct 01, 2021

Working Together Against COVID 

This page was originally published in March 2020 and will be updated with important information about the impact of COVID-19 pandemic on RideKC transit service. 

Update, Jan. 10: 

  • Possible Delays: RideKC is operating reduced schedules. If there are significant delays due to staffing issues, notices about delays will be sent through RideKC Notify and will not be posted on this web page. Visit RideKC Notify to learn how to sign up for text, email or phone notifications for the routes you use. For next available bus, contact the Regional Call Center at 816-221-0660 on weekdays, or use online trip planners and bus trackers. Bus trackers: ridekc.org/rider-guide/track-your-bus. Transit app: https://ridekc.org/fares/transit-app
  • Lost & Found and East Village Transit Center for January 2022: Customer Service staff will not be present at East Village Transit Center through January, therefore Lost & Found item pick-up appointments are suspended until further notice.  Only medication, wallets and keys will be returned through Lost & Found in January.  A pick-up location will be communicated to customer if the item is found, or customers may be able to arrange a same day pick-up directly from the bus on which the item was lost. Due to staffing shortages, customers may experience longer wait times when calling the Regional Call Center.
  • Fares Suspended: Fares are suspended on all RideKC buses, including those operated by KCATA, Johnson County, Kansas City, Kansas, and Independence, Mo. Fares are expected to remain suspended for the time being. Fares resumed on 199 Micro Transit and 499 Micro Transit on Nov. 9, 2020. 
  • Federal Face Mask Order: Under the Centers for Disease Control's order, face masks are required on RideKC buses, paratransit, Micro Transit and on KC Streetcar. This order details how and where masks should be worn. See the bulletin for more information.
  • RideKC Streetcar: Effective May 24, the KC Streetcar the hours of service are: 6 a.m. - 10 p.m. on Monday - Thursday, 6 a.m. - midnight on Fridays, 7 a.m. - midnight on Saturdays, and 7 a.m. to 10 p.m. on Sundays.
  • All-Door Boarding: Riders may board at the front or back door
  • COVID Testing Sites at Transit Centers: Regular hours for the testing sites are 9 a.m. - 5 p.m. Monday through Saturday at East Village Transit Centerand 75th & Prospect Transit Center. COVID-19 testing (PCR) is no cost to you, and and is open to the public. RideKC and the City of Kansas City, Mo., Health Department are providing access to COVID-19 Testing at two of our transit center locations, in partnership with Curative. Test results are delivered electronically within 1-2 days upon receipt of the sample at the lab. To schedule an appointment, visit curative.com. Walk-ins and on-site registration are available.

COVID safety precautions

Recent Updates

  • Lost and Found Policy: Pickup is at by appointment only on Mondays and Thursdays at the East Village Transit Center, 12th and Charlotte. KCATA will collect and store keys, wallets, purses, mobile phones, laptops, eyeglasses, and medication. There is a five-day hold period. All other items, except bicycles, will be discarded.
    Updated Lost Bicycle Policy: Lost bicycle pickup will move to 1200 E. 18th Street, by appointment only on Thursdays. Call 816-346-0265 for Lost and Found. 
  • Printed RideKC Schedules: Printed bus schedules and maps are now available by request only. They are not available on board buses. You may request them via phone or email. Complete schedules are also available at RideKC.org and in the Transit app.
  • RideKC service in Johnson County, Kansas, routes has temporarily changed schedules on several routes.
  • RideKC is sanitizing buses on a daily basis.
  • Most in-person meetings at KCATA are suspended. KCATA Board of Commissioners meetings will be held via teleconference.  

RideKC is proactively taking steps to minimize exposure to customers and employees, and we are asking for your help, as well.

Here’s what RideKC is doing:

  • KCATA is wiping down surfaces on buses with a sanitizer daily.
  • Buses are being sanitized multiple times a week with a misting sanitizer using aqueous ozone.
  • Hand sanitizer is available on each bus for customer use.
  • Face masks are required for bus operators and passengers.

Here’s what RideKC customers can do:

  • Confirm your destination is open.
  • Wear a mask at bus stops and on board buses. Wash hands frequently. Avoid touching your face after being in public places..
  • If you see an unhygienic surface on the bus or at a shelter, report it to the operator, another transit employee, or call customer service at 816-221-0660.
  • Distance yourself from other riders as needed to avoid spreading the virus.   

RideKC will immediately remove buses from service for cleaning if a passenger creates an unsanitary condition on a bus from a sickness of any kind.

Many questions about novel coronavirus can be answered at the KCMO.org website.

About the misting sanitizers used by RideKC: The misters use stabilized aqueous ozone. The compound is H203. H203 is food-grade safe and there is no chemical harm. Stabilized aqueous ozone is a safe, sustainable alternative to traditional chemical cleaners and sanitizers. It has been used to sanitize drinking water, produce and surgical instruments.

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