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COVID-19 Updates

Date:May 03, 2021
Effective:Mar 25, 2021

Working Together Against COVID 

This page was originally published in March 2020 and will be updated with important information about the impact of COVID-19 pandemic on RideKC transit service. 

Update, April 26: 

  • Federal Face Mask Order: Under the Centers for Disease Control's order, face masks are required on RideKC buses, paratransit, Micro Transit and on KC Streetcar. This order details how and where masks should be worn. See the bulletin for more information.
  • RideKC Streetcar: Effective March 2021, KC Streetcar hours of service are 6 a.m. to 9 p.m., Mondays through Thursdays, 6 a.m. to 11 p.m. on Fridays, 7 a.m. to 11 p.m. on Saturdays, and 7 a.m. to 9 p.m. on Sundays. Starting May 24, 2021, the KC Streetcar the hours of service will be: 6 a.m. - 10 p.m. on Monday - Thursday, 6 a.m. - midnight on Fridays; 7 a.m. - midnight on Saturdays, and 7 a.m. to 10 p.m. on Sundays.
  • April 2021 Service Changes: Effective the week of April 4, RideKC will changes several routes: 12 12th Street, 28 Blue Ridge, 29 Blue Ridge Limited, 35 35th Street, 77 Casino Cruiser, and 229 KCI-Boardwalk.
  • All-Door Boarding starts April 4: Riders may board at the front or back door beginning April 4. 
  • Fares Suspended: Fares are suspended on all RideKC buses, including those operated by KCATA, Johnson County, Kansas City, Kansas, and Independence, Mo. Fares are expected to remain suspended for the time being. Fares resumed on 199 Micro Transit and 499 Micro Transit on Nov. 9, 2020. 
  • Crowding: RideKC wants to know if you have not been able to board a bus when it was at capacity due to social distancing. Please let us know with the Contact Form or send us a brief email. Please provide the route, direction of travel, location where you tried to board, date, and time. 

Recent Updates

  • Possible Delays: RideKC is operating reduced schedules. Due to staffing issues there may be significant delays. Notices for routes not out will be sent through RideKC Notify and will no longer be posted on this web page. Visit RideKC Notify to learn how to sign up for text, email or phone notifications for the routes you use. For next available bus, contact the Regional Call Center at 816-221-0660 on weekdays, or use online trip planners and bus trackers. Bus trackers: ridekc.org/rider-guide/track-your-bus. Trip planning apps: ridekc.org/rider-guide/app-center
  • Lost and Found Policy: Pickup is at by appointment only on Mondays and Thursdays at the East Village Transit Center, 12th and Charlotte. KCATA will collect and store keys, wallets, purses, mobile phones, laptops, eyeglasses, and medication. There is a five-day hold period. All other items, except bicycles, will be discarded.
    Updated Lost Bicycle Policy: Lost bicycle pickup will move to 1200 E. 18th Street, by appointment only on Thursdays. Call 816-346-0265 for Lost and Found. 
  • 510 Service: 510 K-10 Connector is using its “Summer” schedule during the school year. 
  • Printed RideKC Schedules: Printed bus schedules and maps are now available by request only. They are not available on board buses. You may request them via phone or email. Complete schedules are also available at RideKC.org and in the Transit app.
  • RideKC service in Johnson County, Kansas, routes has temporarily changed schedules on several routes.
  • Signs to encourage social distancing are placed on bus seats. All customers should observe safe social distancing and be seated unless prevented from doing so by a physical disability.
  • RideKC Freedom passengers must wear face coverings to reduce the spread of COVID-19.   
  • RideKC is sanitizing buses on a daily basis.
  • All meetings at KCATA are suspended. KCATA Board of Commissioners meetings will be held via teleconference.  
  • RideKC posts confirmed positive COVID-19 test results for bus operators at this webpage, last updated Nov. 17. 

RideKC Health Safety Precautions. Outline of a bus with safety measures notes. Yellow and white text on blue background.

RideKC is proactively taking steps to minimize exposure to customers and employees, and we are asking for your help, as well.

Here’s what RideKC is doing:

  • KCATA is wiping down surfaces on buses with a sanitizer daily.
  • Buses are being sanitized multiple times a week with a misting sanitizer using aqueous ozone.
  • Hand sanitizer is available on each bus for customer use.
  • Face masks are required for bus operators and passengers.

Here’s what RideKC customers can do:

  • Confirm your destination is open.
  • Wear a mask at bus stops and on board buses. Wash hands frequently. Avoid touching your face after being in public places..
  • If you see an unhygienic surface on the bus or at a shelter, report it to the operator, another transit employee, or call customer service at 816-221-0660.
  • Distance yourself from other riders as needed to avoid spreading the virus.   

RideKC will immediately remove buses from service for cleaning if a passenger creates an unsanitary condition on a bus from a sickness of any kind.

Many questions about novel coronavirus can be answered at the KCMO.org website.

About the misting sanitizers used by RideKC: The misters use stabilized aqueous ozone. The compound is H203. H203 is food-grade safe and there is no chemical harm. Stabilized aqueous ozone is a safe, sustainable alternative to traditional chemical cleaners and sanitizers. It has been used to sanitize drinking water, produce and surgical instruments.

Coronavirus image

 

 
Routes affected by this bulletin: