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COVID-19 Updates

Date:July 18, 2020
Effective:Jun 01, 2020

Working Together Against Novel Coronavirus 

This page was originally published March 4 and will be updated daily with important information about the impact of COVID-19 on RideKC transit service. 

COVID-19 in the United States is an evolving situation. The Centers for Disease Control and Prevention website provides information about the status of the pandemic and measures people and businesses can take. See up-to-date information at the bottom of this web page.

Update, Aug. 3:

  • RideKC Bus Changes: Effective August 2, RideKC will restore several routes and increase service on others. Maps and schedules are are posted online. 
  • Printed RideKC Schedules: Printed bus schedules and maps are now available by request only. They are not available on board buses. You may request them via phone or email. Complete schedules are also available at RideKC.org and in the Transit app.
  • RideKC wants to know if you have not been able to board a bus when it was at capacity due to social distancing. Please let us know with the Contact Form or send us a brief email. Please provide the route, direction of travel, location where you tried to board, date, and time.
  • Possible Delays: RideKC is operating reduced schedules. Due to staffing issues there may be significant delays. Notices for routes not out will be sent through RideKC Notify and will no longer be posted on this web page. Visit RideKC Notify to learn how to sign up for text, email or phone notifications for the routes you use. For next available bus, contact the Regional Call Center at 816-221-0660 on weekdays, or use online trip planners and bus trackers. Bus trackers: ridekc.org/rider-guide/track-your-bus. Trip planning apps: ridekc.org/rider-guide/app-center
  • Face Coverings Required: Under the City of Kansas City, Mo.’s new order, face coverings will be required on RideKC buses and on KC Streetcar. Face coverings may include masks, bandanas, scarves or other cloth coverings. Please see KCMO.org for allowable health exceptions. 

Recent Updates

  • RideKC service in Johnson County, Kansas, routes has temporarily changed schedules on several routes.
  • RideKC Streetcar: Effective May 18, KC Streetcar is running two to three streetcars. Hours of service are 6 a.m. to 9 p.m., Mondays through Fridays, and 7 a.m. to 9 p.m. on Saturdays and Sundays. 
  • Service Restoration Plan: More RideKC service is returning in August, with several routes providing weekday schedules and others adding earlier trips. RideKC has a four-phase plan to restore service to much of the region over the next year. Central to our plan is connecting people to opportunities, and ensuring access to jobs and services at hospitals, other medical care, pharmacies, grocery and food services, and other essential services.    
  • The Kansas City region is under an emergency order. Reduce unnecessary travel and confirm your destination is open. 
  • On all RideKC buses with a rear door, board and exit through the rear doors. This helps with social distancing between riders and operators. Riders who need to use the ramp or kneeling feature board at the front.
  • Signs to encourage social distancing are being placed on bus seats. All customers should observe safe social distancing and be seated unless prevented from doing so by a physical disability.
  • Lost and Found policy: KCATA will collect and store keys, wallets, purses, mobile phones, laptops, eyeglasses, and medication. There is a five-day hold period. All other items, except bicycles, will be discarded. Call 816-346-0265 for Lost and Found. Appointments to pick up lost items will be made for Mondays and Thursday only. The Customer Service Lobby is closed until further notice.
  • 510 K-10 Connector is using its “break” schedule
  • RideKC Freedom passengers should wear face coverings to reduce the spread of COIVD-19. RideKC Freedom On-Demand will have a limit of 200 trips per day. Effective July 5, paratransit customers should make reservations 24 hours in advance, which is the regular requirement.  
  • Fares are suspended on all RideKC buses, including those operated by KCATA, Johnson County, Kansas City, Kansas, and Independence, Mo. Fares are expected to remain suspended at least for the remainder of 2020. 
  • RideKC Bike + Scooter is offering free rides for small businesses and KC residents. 
  • RideKC is sanitizing buses on a daily basis.
  • RideKC has confirmed a positive test result of COVID-19 for a bus operator who drove route 104 Argentine on Wednesday, April 1, from 12:30 to 8 PM. On April 2, they did not return to work.
  • All meetings at KCATA are suspended. KCATA Board of Commissioners meetings will be held via teleconference.  

RideKC bus showing boarding location at the rear of the bus.

RideKC is proactively taking steps to minimize exposure to customers and employees, and we are asking for your help, as well.

Here’s what RideKC is doing:

  • KCATA buses are being sanitized every night with a misting sanitizer using aqueous ozone.
  • Wiping down surfaces on buses with a sanitizer. 
  • Hand sanitizer is now available on each bus for customer use.

Here’s what RideKC customers can do:

  • Essential travel only is allowed under the current Stay-At-Home order. Call ahead to confirm your destination is open.
  • Board buses at the rear door.
  • Wash hands frequently, which is still the best preventive action. Avoid touching their face after being in public places. Cover sneezes and coughs.
  • If you see an unhygienic surface on the bus or at a shelter, report it to the operator, another transit employee, or call customer service at 816-221-0660.
  • Distance yourself from other riders as needed to avoid spreading the virus. It’s not rude to get up and move if you need to.  

RideKC will immediately remove buses from service for cleaning if a passenger creates an unsanitary condition on a bus from a sickness of any kind.

While there is no silver bullet for any of the flu viruses, RideKC is working to keep you informed and to minimize your risk. Many questions about novel coronavirus can be answered at the KCMO.org website.

About the misting sanitizers used by RideKC: The misters use stabilized aqueous ozone. The compound is H203. H203 is food-grade safe and there is no chemical harm. Stabilized aqueous ozone is a safe, sustainable alternative to traditional chemical cleaners and sanitizers. It has been used to sanitize drinking water, produce and surgical instruments.

Coronavirus image

 

 
Routes affected by this bulletin: