Click to learn more about this service alert: I-70 Improvement Project Reroutes  Construction Detour Beginning Monday, February 9, until December of 2027, the 18 Indiana and 27 27th Street will reroute for the I-70 Improvement Project.

Click to learn more about this service alert: 18th Street Bridge Construction  Construction Detour Beginning Monday, March 3, until fall 2027 the 402 Johnson-Quivira, and the 118 8th Street will reroute for the 18th Street Bridge construction.

Click to learn more about this service alert: August 17-September 21: 107 Reroutes for Construction  Construction Detour Beginning August 17, until September 21, the 107 7th Street-KU Med will reroute for the 47th and Rainbow Construction Project.

Click to learn more about this service alert: AREMA Annual Conference & Expo 9/13-16  Significant Delays Heavy vehicle and pedestrian traffic is expected near the Convention Center. No reroutes are planned, but riders may experience minor delays.

Image for the Point of Interest Parks & Recreation

Trip Planner

All Aboard

Get Going
Freedom on demand map

RideKCGO Info

Here is some information about the upcoming introduction of fares and passes for RideKC transit services.

Fares & Passes

Customer Service

We're Here for You

Get in Touch

We Look Forward to it

Purpose of Contact *
(Site, Address or Intersection)
Description of List/Found Item
Tell us anything you'd like us to know about your desired trip.
(bus schedules, how-to-ride materials)

Discrimination or Accessibility Issues?

Let us know about it

If you experienced discrimination or an accessibility barrier while using RideKC services, facilities, or programs, you can submit a complaint for review. We take these concerns seriously and are committed to providing accessible transportation for everyone.

Discrimination Accessibility

Mailing Address

Kansas City Area Transportation Authority,
1200 E. 18th Street,
Kansas City, MO 64108

KCATA Offices

Customer Service Lobby:
East Village Transit Center,
12th and Charlotte.
Open Monday - Friday,
8 a.m. to 5 p.m.

KCATA Email

If submitting a complaint or compliment via email, please include bus number, route, direction of travel, time, date, driver's name or badge number, and description of driver as it relates to the comment. Use the form below, or send an email to wehearyou@kcata.org.

Contact Phone Numbers

Give us a Call

Talk to a human now:

1-816-221-0660

Feedback & Complaints

Commendations & Complaints 816-221-0660

Bus Stop, Shelter & Park-and-Ride Issues 816-346-0845

Lost & Found

Lost and Found 816-346-0265

Lost and Found (Johnson County) 913-715-8267

Fares And Passes

Administrative Offices 816-346-0200

Route, Schedule & Fare Info 816-221-0660

Regional Call Center (TDD, nationwide) 711

RideKC Freedom Paratransit

Reservations 816-842-9070

Complaints & Commendations 816-346-0860

TDD Line 711

Other RideKC Services

RideKC Flex 816-346-0346

RideKC Van Vanpool 816-346-0800

Careers & Media

KCATA Job Line 816-346-0282

Media Relations 816-510-2874

Media Relations

Need More?

The KCATA responds promptly to media inquiries. If you are a member of the media and have an inquiry, please contact:

Sr. Director of Marketing & Communications: Cindy Baker
Phone: 816-510-2874
E-mail: cbaker@kcata.org

ADA or Title VI Issues?

RideKC is Here to Listen

Discrimination Issues?

Submit a complaint for review. We are committed to inclusive transit for all.

Complaint Form

Disability/ADA Issues?

If we aren't meeting your needs please let us know. We are deeply passionate about transit for all.

Complaint Form

This site uses cookies to enhance the user's experience. To learn more read our Policies & Legal page