Click to learn more about this service alert: I-70 Improvement Project Reroutes  Construction Detour Beginning Monday, February 9, until December of 2027, the 18 Indiana and 27 27th Street will reroute for the I-70 Improvement Project.

Click to learn more about this service alert: 18th Street Bridge Construction  Construction Detour Beginning Monday, March 3, until fall 2027 the 402 Johnson-Quivira, and the 118 8th Street will reroute for the 18th Street Bridge construction.

Click to learn more about this service alert: RideKC Q4 Service Change  Modified Service RideKC is making service changes to Routes 47 and 50 to improve schedule reliability, travel times and the overall rider experience. Riders who use these routes should review the changes below and check their updated route information before traveling.

Image for the Point of Interest Parks & Recreation

Trip Planner

All Aboard

Get Going
Freedom on demand map

RideKCGO Info

Here is some information about the upcoming introduction of fares and passes for RideKC transit services.

Fares & Passes

Customer Service

We're Here for You

Get in Touch

We Look Forward to it

Have a question, need assistance or want to share feedback? The RideKC Customer Service team is here to help. Complete the form below and provide as much information as possible so we can connect you with the right team and respond to your request.

Purpose of Contact *
(Site, Address or Intersection)
Description of List/Found Item
Tell us anything you'd like us to know about your desired trip.
(bus schedules, how-to-ride materials)

Mailing Address

Kansas City Area Transportation Authority,
1200 E. 18th Street,
Kansas City, MO 64108

KCATA Offices

Customer Service Lobby:
East Village Transit Center,
12th and Charlotte.
Open Monday - Friday,
8 a.m. to 5 p.m.

KCATA Email

If submitting a complaint or compliment via email, please include bus number, route, direction of travel, time, date, driver's name or badge number, and description of driver as it relates to the comment. Use the form below, or send an email to wehearyou@kcata.org.

Discrimination or Accessibility Concerns

Let us know about it

If you experienced discrimination or an accessibility barrier while using RideKC services, facilities, or programs, you can submit a complaint for review. We take these concerns seriously and are committed to providing accessible transportation for everyone.

If needed, riders may request a paper ADA Complaint form, a translated ADA Complaint form, or phone in options by dialing 816-346-1366 or 346-0200.

Discrimination Accessibility / ADA / Title VI

Contact Phone Numbers

Give us a Call

Talk to a human now:

1-816-221-0660

Feedback & Complaints

Commendations & Complaints 816-221-0660

Bus Stop, Shelter & Park-and-Ride Issues 816-346-0845

Lost & Found

Lost and Found 816-346-0265

Lost and Found (Johnson County) 913-715-8267

Fares And Passes

Administrative Offices 816-346-0200

Route, Schedule & Fare Info 816-221-0660

Regional Call Center (TDD, nationwide) 711

RideKC Freedom Paratransit

Reservations 816-842-9070

Complaints & Commendations 816-346-0860

TDD Line 711

Other RideKC Services

RideKC Flex 816-346-0346

RideKC Van Vanpool 816-346-0800

Careers

KCATA Job Line 816-346-0282

ADA or Title VI Issues?

RideKC is Here to Listen

Discrimination Issues?

Submit a complaint for review. We are committed to inclusive transit for all.

Complaint Form

Disability/ADA Issues?

If we aren't meeting your needs please let us know. We are deeply passionate about transit for all.

Complaint Form

This site uses cookies to enhance the user's experience. To learn more read our Policies & Legal page