- Delays and Suspensions: Paratransit and microtransit services may experience delays or suspensions when road conditions become unsafe. Service adjustments often begin when roads are ice-covered or when snowfall exceeds 3 inches.
- Reduced Service Areas: In extreme conditions, service may be limited to main roads and critical areas only.
- Notification Process: Service suspensions or delays will be communicated through the RideKC website, social media channels, and the RideKC app
Mobility Services
For Everyone
RideKC Mobility Services provides accessible transportation options for riders with disabilities, older adults, and individuals who need additional mobility support throughout the Kansas City region.
Whether you need scheduled ADA paratransit service, senior transportation, or flexible same-day rides, RideKC offers services designed to help riders travel safely, independently, and confidently.
Bus Accessibility Features
All Aboard
Buses throughout the Kansas City region are fitted with lifts or ramps so the vehicles are accessible to riders with disabilities. It’s just one of many accommodations that the region has in place to ensure equal access to public transportation. Other arrangements for riders with disabilities include:
- Service animals are allowed on buses.
- Priority seating is available near the front of the bus.
- One attendant may ride free.
- Assistance for hearing impaired is available nationwide at 711.
- Riders with disabilities qualify for reduced fares throughout the region.
- Reduced fares are available for riders with disabilities throughout the region. See our list of fares and passes to see how to apply.
- Complementary paratransit services are available for anyone with a disability.
Paratransit Accessibility Features
Here for You
Mobility Devices
Individuals using mobility aids belonging to any class of three-or-more-wheeled devices, usable indoors, designed or modified for and used by individuals with mobility impairments, whether operated manually or powered, will be transported. The only exception is, if the combined weight of the mobility aid/occupant exceeds that of the lift/ramp specifications or if carriage of the device is demonstrated to be inconsistent with legitimate safety requirements.
Securing Mobility Devices
Paratransit Services will make all attempts to secure mobility aids. The operator may ask the rider to transfer to a seat, as it may be difficult to safely secure the passenger within the mobility device. However, it is the rider's choice whether to transfer or remain in his or her mobility device. Transportation will not be denied to a passenger in the event the operator has difficulty securing the mobility aid.
Access to Vehicle Using Wheelchair Lift/Ramp
RideKC Freedom shall permit individuals using a cane, crutch, walker, or other assistive devices to use the vehicle’s wheelchair lift/ramp to enter the vehicle.
Select the Right Service
Connecting Riders to Essential Destinations
Services in Your Area
Explore Services by Region
Mobility services vary by region. Select your area to view local service information, operating hours, and booking details.
Kansas City, Missouri
Mobility transportation services for riders traveling within Kansas City, Missouri and surrounding service areas.
Includes
- ADA paratransit
- Senior transportation
- Freedom On-Demand availability
- Local booking and rider information
Johnson County, Kansas
Accessible transportation options and mobility services available throughout Johnson County.
Includes
- ADA transportation
- Senior services
- Regional mobility support
- Reservation information
Kansas City, Kansas/Wyandotte County
Mobility transportation services supporting riders throughout Wyandotte County and surrounding communities.
Includes
- ADA mobility services
- Accessible transportation options
- Regional ride support
- Booking information
Independence, Missouri
Transportation services for eligible riders traveling within Independence and surrounding approved service areas.
Includes
- ADA transportation
- Senior transportation
- Flexible mobility options
- Service area details
Reasonable Modification Requests
We're Here to Listen
A reasonable modification for purposes of complementary ADA paratransit is a modification to RideKC Freedom’s policies, practices or procedures that is requested by an eligible customer to ensure they are able to use the paratransit system.
To request a reasonable modification to current policies, practices or procedures, please call Customer Service at (816) 842-9070 and press 1 to request a Reasonable Modification Request Form.
RideKC Freedom may deny requests for modifications where:
- Granting the request would fundamentally alter the nature of Access’ services, programs, or activities;
- Granting the request would create a direct threat to the health or safety of others;
- It is determined that the customer is able to fully use the entity’s services, programs, or activities for their intended purpose without the requested modification;
- Granting the request would cause an unreasonable financial or administrative burden.
For more information contact a Customer Service agent at (816) 842-9070 or by email at WeHearYou@kcata.org.
Reasonable Modification Complaints
If you would like to file a complaint regarding the service or determination of your reasonable modification request, please contact the Reasonable Modification Coordinator at 816-842-9070 or by email at WeHearYou@kcata.org. RideKC will review and investigate each complaint regarding reasonable modification that is filed and respond to you, with a reason for the response, within 14 calendar days.
Reasonable Modification Coordinator
The Director of Paratransit Services is the person designated to coordinate the efforts of RideKC to comply with reasonable modification requirements including determinations of requests and handling complaints.
How to Get Started
Easy as Pie
Review Eligibility
Some mobility services require certification or an application before scheduling rides.
Choose Your Service
Explore regional service information and transportation options available in your area.
Schedule Your Ride
Book trips by phone or through the RideKC Freedom app, depending on the service type.
Tips when arranging your trip:
Have the following information ready:
- Your RideKC Freedom/Share-A-Fare identification number
- The day and date you want to travel
- The time you need to arrive at your destination or your appointment time
- The time you want to return
- The complete street address of your destination
Will an attendant or companion be traveling with you? If so, tell the coordinator when you schedule your trip.
Going to a hospital, shopping mall, or other destination with several entrances? Tell the coordinator which door you will use for your pick-up and return trips.
Are there stairs, locked security entrances, locked gates, fencing? Is the street you live on difficult to find, etc.? If so, please tell the coordinator. These factors may affect the driver’s ability to reach you.
Phone Options for RideKC Freedom
Call Us
Call: (816) 842-9070
Option 1:
RideKC Freedom: Kansas City, Mo., and Independence scheduling, reservations and dispatch
Option 2:
RideKC Freedom: Johnson County, Kan., scheduling, reservations and dispatch
Option 3:
RideKC Freedom: Wyandotte County, Kan., scheduling, reservations and dispatch
Option 4:
RideKC Freedom On-Demand Scheduling and Dispatch: Same day or advanced scheduling, reservations and dispatch
Option 5:
Eligibility Office: All RideKC Freedom applications, certifications, ID cards, appeals
Option 6:
Comments Line: For all regional mobility services (24-hour recorded line available Monday-Friday)
Inclement Weather Advisory
Stay Vigilant
For Paratransit and Micro transit Services RideKC Freedom, RideKC Freedom on Demand, RideKC Iris
During severe winter weather, RideKC prioritizes the safety of our passengers and operators. Please be aware of the following:
RideKC Freedom On-Demand FAQs
Find answers to common questions about booking rides, app usage, eligibility, trip availability, and rider support.
Do I need to schedule rides a day in advance?
No. Freedom On-Demand allows eligible riders to request same-day transportation.
Can I book rides without the app?
Yes. Riders can schedule trips by phone if they do not use the mobile app.
Is Freedom On-Demand wheelchair accessible?
Yes. Accessible vehicles are available for riders using wheelchairs and mobility devices.
Can I travel outside my home service area?
Some cross-region travel may be available depending on rider eligibility and trip availability.
Is Freedom On-Demand available in all RideKC regions?
Availability may vary depending on the participating service area and program guidelines.
After Booking FAQs
Your vehicle may arrive any time during your 30-minute pickup window. RideKC Freedom provides curb-to-curb service to the most exterior door and cannot enter residences or businesses. Please be ready and waiting near the most exterior door. If you are using a wheelchair, there must be an accessible path from your pickup point to the vehicle. Drivers are unable to transport wheelchairs up or down steps or along other non-accessible paths. If you need extra assistance, please request it when scheduling your trip.
For your convenience, our customer comment line is available 24 hours a day, 7 days a week.
If you are experiencing problems with our service, please call (816) 842-9070, and leave your name, phone number, and a detailed message. Messages are retrieved daily and recorded in our comment tracking system. Our Customer Service Representative will notify you that we received your comment, research the problem and work with you, RideKC Freedom Staff, and our service provider to resolve the issue.
For incidents that need immediate attention please call (816) 842-9070 and select option 1 to speak with a Customer Service Agent.
What if I change my mind and cannot travel?
Call our Reservations Number (816) 842-9070 to cancel your trip at least two hours before the scheduled pick-up time. After hours, just remain on the line and your call will be transferred to Dispatch. Customers who demonstrate a pattern or practice of No Show’s and/or Late Cancellations may incur penalties, which could lead to a suspension of service.
Frequently Asked Questions
Need a quick answer? Browse common questions about RideKC Mobility Services and rider support.
What mobility services does RideKC offer?
RideKC provides ADA paratransit, senior transportation, and Freedom On-Demand services throughout participating regions.
Do I need to apply before using mobility services?
Some services require eligibility certification or an approved application before rides can be scheduled.
Can I travel outside my county?
Some services, including Freedom On-Demand, may allow cross-service-area travel depending on eligibility and trip availability.
Trips may be scheduled by phone or through the RideKC Freedom app, depending on the service type.
Are mobility services wheelchair accessible?
Yes. RideKC mobility vehicles are designed to accommodate riders using wheelchairs and other mobility devices.
Have ADA eligible in your home city?
Out-of-town visitors, who are ADA eligible in their home city or have an apparent disability, can use RideKC Freedom Paratransit Services for up to 21 days in a 365 day period. Visitors must call RideKC Freedom Regional Eligibility Office, during office hours, select option 5. Once this is completed, advance reservations can be made up to 14 days in advance. However, reservations must be made at least the day before a scheduled trip by 4:45 p.m.
Does having a disability automatically qualify me for ADA paratransit?
No. Eligibility is based on a rider’s functional ability to independently use fixed-route transit service.
Not always. Some riders may receive temporary or conditional eligibility depending on their mobility needs.
How long does the application process take?
Processing times may vary depending on application completeness and any additional assessments required.
Can someone help me complete my application?
Yes. Mobility Services staff can assist riders with completing applications and accessing accessible formats.
Can I use mobility services outside my home area?
Some services may allow regional or cross-service-area travel depending on rider eligibility and service availability.
Is subscription service available?
Subscription service may be available for riders whose work or travel schedule remains consistent at least three times per week.
Approved riders can schedule recurring trips in advance instead of booking each trip individually. Subscription service is available for up to 90 days or until the next quarterly fixed-route service change.
Effective Thursday, May 28, 2015, RideKC Freedom Trip Coordinators may offer pick-up times to customers that are different from those requested. This procedure is called trip negotiation. The Americans with Disabilities Act (ADA) permits trip negotiation as long as the offered alternate pick-up time is within 60 minutes of the requested pick-up time. The ability to manage trips in this manner assists us to provide better service to our customers.
You may contact your RideKC Freedom Coordinator at 816-842-9070 and select option 1 for more information.
The RideKC Freedom office is open from 8:00 a.m. until 4:30 p.m. on the following holidays:
- New Year’s Day in January
- Memorial Day in May
- Independence Day in July
- Labor Day in September
- Thanksgiving Day in November
- Christmas Day in December
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