Website Preview – Review Guide

Thank you for helping us review the new websites ahead of their public launch. Your feedback is important as we work to create a more connected, rider-focused digital experience for the Kansas City region.

RideKC Website Go to Feedback Form

What's News

Explore the improvements designed to make transit information easier to find, understand, and use.

The new website brings KCATA and RideKC together into a more streamlined experience, making it easier for riders, community members, businesses, job seekers, and stakeholders to find the information they need.
Key improvements include:

  • A dedicated Riders Hub focused on rider information, real-time transit data, and trip planning
  • Improved navigation and organization of content
  • Interactive route and schedule information
  • Enhanced service alerts and rider communications
  • Points of Interest that connect riders to destinations throughout the region
  • Improved mobile experience and accessibility
  • Consolidated agency information, careers, procurement, board information, and community initiatives

Key Areas to Explore

See how the new platform brings rider information, agency resources, and community connections together in one experience.

Riders Hub

Route information, schedules, real-time information, service alerts, and rider resources.

Trip Planner

Tools and information to help riders plan trips across the region.

Service Alerts

Current service disruptions, detours, and rider notifications.

Points of Interest

Browse destinations and explore how transit connects riders to places across the region.

Agency Information

Review information related to KCATA, including careers, procurement, board information, and transit initiatives.

Business & Procurement

Evaluate how easily vendors can find procurement opportunities.

Careers

Employment opportunities, benefits, and application resources.

Board Information

Board meetings, agendas, governance, and transparency resources.

News & Community Initiatives

Agency news, community programs, and project updates.

A Note About This Launch

The launch of the new KCATA and RideKC websites represents an important first step in a longer digital transformation journey.

Our primary goal is to establish a modern, accessible, and connected digital transit hub for Kansas City and the surrounding region. The new experience is designed to serve multiple audiences through a single, authoritative source for transit information, rider resources, agency information, business opportunities, and community initiatives.

While many improvements are included in this launch, not every enhancement or future feature will be available on day one. This launch establishes the foundation upon which we will continue to build and improve.

This launch is not the finish line. It is the beginning of a continuous improvement process that will allow KCATA and RideKC to evolve the digital experience over time based on rider needs, stakeholder feedback, and organizational priorities.

As you review the site, please consider whether it successfully serves the needs of its intended audiences.

Riders

Can riders easily find:

  • Routes and schedules
  • Real-time information
  • Trip planning tools
  • Service alerts
  • Fare information
  • Rider resources and support

Community Members & Stakeholders

Can visitors easily find:

  • Agency news and updates
  • Community initiatives and programs
  • Transit-oriented community development information
  • Public engagement opportunities

Business Partners & Vendors

Can businesses easily find:

  • Procurement opportunities
  • Vendor information
  • Business resources
  • Contracting information

Job Seekers

Can prospective employees easily find:

  • Career opportunities
  • Benefits and employment information
  • KCATA Culture
  • Application resources

Board Members & Public Officials

Can visitors easily access:

  • Board information
  • Meeting agendas and materials
  • Governance and transparency resources

As you explore the website, please consider:

  • Can you quickly find the information most important to you?
  • Is the information easy to locate and understand?
  • Does the website successfully serve riders, job seekers, vendors, community members, and other stakeholders?
  • Does the website establish a strong foundation for future enhancements and ongoing improvements?

New Website Feedback Form

Please submit feedback using the form below

Thank you for your time, thoughtful feedback, and partnership in helping us create a better digital experience.

About You
Which best describes you?
How often do you use RideKC?
Feedback Details
Which website were you reviewing?
Please enter the URL of the specific page related to your feedback. Providing the exact page helps us review and address your comments more quickly.
Enter the page title if you know it. The page title is typically displayed at the top of the page or in your browser tab. If you're unsure, you may leave this field blank.
Type of Feedback Select the category that best describes your feedback. If you're unsure, choose the option that seems closest to the issue or suggestion you are reporting.
Priority How impactful is this issue? Select the level that best reflects how much the issue affects your ability to use the website or complete a task. - Critical – Prevents completion of an important task or access to information. - High – Causes significant confusion or difficulty but may have a workaround. - Medium – Noticeable issue that affects the experience but does not prevent task completion. - Low – Minor issue, enhancement, or suggestion for improvement.
Please provide as much detail as possible. Include what you observed, what you expected to happen, and any specific content, links, or features involved. Screenshots are encouraged when available. Example: "The route map on the Route 101 page does not load on mobile devices. I expected the map to display after selecting the route."
Describe the task you were attempting to complete when you encountered the issue or developed the suggestion. Understanding your goal helps us evaluate the experience from a rider's perspective. Examples: - Find a bus schedule - Plan a trip - Locate fare information - Sign up for rider alerts - Find ADA paratransit information - Learn about employment opportunities - Access a board meeting agenda These prompts will help reviewers provide more actionable feedback and reduce vague comments like "This page doesn't work" or "I don't like this section."
Upload a screenshot, document, or image that helps illustrate your feedback. Visual examples help us identify and resolve issues more quickly.
I have more feedback If you have another issue please check this box
Feedback Details 2
Please enter the URL of the specific page related to your feedback. Providing the exact page helps us review and address your comments more quickly.
Enter the page title if you know it. The page title is typically displayed at the top of the page or in your browser tab. If you're unsure, you may leave this field blank.
Type of Feedback Select the category that best describes your feedback. If you're unsure, choose the option that seems closest to the issue or suggestion you are reporting.
Priority How impactful is this issue? Select the level that best reflects how much the issue affects your ability to use the website or complete a task. - Critical – Prevents completion of an important task or access to information. - High – Causes significant confusion or difficulty but may have a workaround. - Medium – Noticeable issue that affects the experience but does not prevent task completion. - Low – Minor issue, enhancement, or suggestion for improvement.
Please provide as much detail as possible. Include what you observed, what you expected to happen, and any specific content, links, or features involved. Screenshots are encouraged when available. Example: "The route map on the Route 101 page does not load on mobile devices. I expected the map to display after selecting the route."
Describe the task you were attempting to complete when you encountered the issue or developed the suggestion. Understanding your goal helps us evaluate the experience from a rider's perspective. Examples: - Find a bus schedule - Plan a trip - Locate fare information - Sign up for rider alerts - Find ADA paratransit information - Learn about employment opportunities - Access a board meeting agenda These prompts will help reviewers provide more actionable feedback and reduce vague comments like "This page doesn't work" or "I don't like this section."
Upload a screenshot, document, or image that helps illustrate your feedback. Visual examples help us identify and resolve issues more quickly.
I have even more feedback If you have another issue please check this box
More Feedback Details
Please enter the URL of the specific page related to your feedback. Providing the exact page helps us review and address your comments more quickly.
Enter the page title if you know it. The page title is typically displayed at the top of the page or in your browser tab. If you're unsure, you may leave this field blank.
Type of Feedback Select the category that best describes your feedback. If you're unsure, choose the option that seems closest to the issue or suggestion you are reporting.
Priority How impactful is this issue? Select the level that best reflects how much the issue affects your ability to use the website or complete a task. - Critical – Prevents completion of an important task or access to information. - High – Causes significant confusion or difficulty but may have a workaround. - Medium – Noticeable issue that affects the experience but does not prevent task completion. - Low – Minor issue, enhancement, or suggestion for improvement.
Please provide as much detail as possible. Include what you observed, what you expected to happen, and any specific content, links, or features involved. Screenshots are encouraged when available. Example: "The route map on the Route 101 page does not load on mobile devices. I expected the map to display after selecting the route."
Describe the task you were attempting to complete when you encountered the issue or developed the suggestion. Understanding your goal helps us evaluate the experience from a rider's perspective. Examples: - Find a bus schedule - Plan a trip - Locate fare information - Sign up for rider alerts - Find ADA paratransit information - Learn about employment opportunities - Access a board meeting agenda These prompts will help reviewers provide more actionable feedback and reduce vague comments like "This page doesn't work" or "I don't like this section."
Upload a screenshot, document, or image that helps illustrate your feedback. Visual examples help us identify and resolve issues more quickly.

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