RideKC Freedom On-Demand

No. Freedom On-Demand allows eligible riders to request same-day transportation.

Yes. Riders can schedule trips by phone if they do not use the mobile app.

Yes. Accessible vehicles are available for riders using wheelchairs and mobility devices.

Some cross-region travel may be available depending on rider eligibility and trip availability.

Availability may vary depending on the participating service area and program guidelines.

Your vehicle may arrive any time during your 30-minute pickup window. RideKC Freedom provides curb-to-curb service to the most exterior door and cannot enter residences or businesses. Please be ready and waiting near the most exterior door. If you are using a wheelchair, there must be an accessible path from your pickup point to the vehicle. Drivers are unable to transport wheelchairs up or down steps or along other non-accessible paths. If you need extra assistance, please request it when scheduling your trip.

For your convenience, our customer comment line is available 24 hours a day, 7 days a week.

If you are experiencing problems with our service, please call (816) 842-9070, and leave your name, phone number, and a detailed message. Messages are retrieved daily and recorded in our comment  tracking system. Our Customer Service Representative will notify you that we received your comment, research the problem and work with you, RideKC Freedom Staff, and our service provider to resolve the issue.

For incidents that need immediate attention please call (816) 842-9070 and select option 1 to speak with a Customer Service Agent.

Call our Reservations Number (816) 842-9070 to cancel your trip at least two hours before the scheduled pick-up time. After hours, just remain on the line and your call will be transferred to Dispatch. Customers who demonstrate a pattern or practice of No Show’s and/or Late Cancellations may incur penalties, which could lead to a suspension of service.

RideKC provides ADA paratransit, senior transportation, and Freedom On-Demand services throughout participating regions.

Some services require eligibility certification or an approved application before rides can be scheduled.

Some services, including Freedom On-Demand, may allow cross-service-area travel depending on eligibility and trip availability.

Trips may be scheduled by phone or through the RideKC Freedom app, depending on the service type.

Yes. RideKC mobility vehicles are designed to accommodate riders using wheelchairs and other mobility devices.

Out-of-town visitors, who are ADA eligible in their home city or have an apparent disability, can use RideKC Freedom Paratransit Services for up to 21 days in a 365 day period. Visitors must call RideKC Freedom Regional Eligibility Office, during office hours, select option 5. Once this is completed, advance reservations can be made up to 14 days in advance. However, reservations must be made at least the day before a scheduled trip by 4:45 p.m.

No. Eligibility is based on a rider’s functional ability to independently use fixed-route transit service.

Not always. Some riders may receive temporary or conditional eligibility depending on their mobility needs.

Processing times may vary depending on application completeness and any additional assessments required.

Yes. Mobility Services staff can assist riders with completing applications and accessing accessible formats.

Some services may allow regional or cross-service-area travel depending on rider eligibility and service availability.

Subscription service may be available for riders whose work or travel schedule remains consistent at least three times per week.

Approved riders can schedule recurring trips in advance instead of booking each trip individually. Subscription service is available for up to 90 days or until the next quarterly fixed-route service change.

Effective Thursday, May 28, 2015, RideKC Freedom Trip Coordinators may offer pick-up times to customers that are different from those requested. This procedure is called trip negotiation. The Americans with Disabilities Act (ADA) permits trip negotiation as long as the offered alternate pick-up time is within 60 minutes of the requested pick-up time. The ability to manage trips in this manner assists us to provide better service to our customers.

You may contact your RideKC Freedom Coordinator at 816-842-9070 and select option 1 for more information.

The RideKC Freedom office is open from 8:00 a.m. until 4:30 p.m. on the following holidays:

• New Year’s Day in January
• Memorial Day in May
• Independence Day in July
• Labor Day in September
• Thanksgiving Day in November
• Christmas Day in December