RideKC Freedom Paratransit

RideKC provides ADA paratransit, senior transportation, and Freedom On-Demand services throughout participating regions.

Some services require eligibility certification or an approved application before rides can be scheduled.

Some services, including Freedom On-Demand, may allow cross-service-area travel depending on eligibility and trip availability.

Trips may be scheduled by phone or through the RideKC Freedom app, depending on the service type.

Yes. RideKC mobility vehicles are designed to accommodate riders using wheelchairs and other mobility devices.

Out-of-town visitors, who are ADA eligible in their home city or have an apparent disability, can use RideKC Freedom Paratransit Services for up to 21 days in a 365 day period. Visitors must call RideKC Freedom Regional Eligibility Office, during office hours, select option 5. Once this is completed, advance reservations can be made up to 14 days in advance. However, reservations must be made at least the day before a scheduled trip by 4:45 p.m.

No. Eligibility is based on a rider’s functional ability to independently use fixed-route transit service.

Not always. Some riders may receive temporary or conditional eligibility depending on their mobility needs.

Processing times may vary depending on application completeness and any additional assessments required.

Yes. Mobility Services staff can assist riders with completing applications and accessing accessible formats.

Some services may allow regional or cross-service-area travel depending on rider eligibility and service availability.

Subscription service may be available for riders whose work or travel schedule remains consistent at least three times per week.

Approved riders can schedule recurring trips in advance instead of booking each trip individually. Subscription service is available for up to 90 days or until the next quarterly fixed-route service change.

Effective Thursday, May 28, 2015, RideKC Freedom Trip Coordinators may offer pick-up times to customers that are different from those requested. This procedure is called trip negotiation. The Americans with Disabilities Act (ADA) permits trip negotiation as long as the offered alternate pick-up time is within 60 minutes of the requested pick-up time. The ability to manage trips in this manner assists us to provide better service to our customers.

You may contact your RideKC Freedom Coordinator at 816-842-9070 and select option 1 for more information.

The RideKC Freedom office is open from 8:00 a.m. until 4:30 p.m. on the following holidays:

• New Year’s Day in January
• Memorial Day in May
• Independence Day in July
• Labor Day in September
• Thanksgiving Day in November
• Christmas Day in December