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Independence, Mo.

IndeAccess

Qualifying for RideKC Access

To apply for paratransit service from IndeAccess, apply online or download a printable application.

Arranging a trip

Call (816) 842-9070 to schedule your trip. Have the following information ready:

  • Your RideKC Access identification number
  • The day and date you want to travel
  • The time you need to arrive at your destination or your appointment time
  • The time you want to return
  • The complete street address of your destination

Will an attendant or companion be traveling with you? If so, tell the coordinator when you schedule your trip.

Going to a hospital, shopping mall, or other destination with several entrances? Tell the coordinator which door you will use for your pick-up and return trips.

Are there stairs, locked security entrances, locked gates, fencing? Is the street you live on difficult to find, etc.? If so, please tell the coordinator. These factors may affect the driver’s ability to reach you.

Subscription Service

If your work or travel schedule remains the same at least three times per week, you may qualify for subscription service. The subscription service is good for a 90-day period or until the next quarterly mark up, when fixed-route bus service changes.

To Receive the Best Service, Please Observe These Pointers

Schedule your trip before 4:45 p.m. of the day before you want to travel. For example, if you want to travel on Tuesday, your trip must be scheduled by 4:45 p.m. on Monday. RideKC Access phone lines are open from 7 a.m. until 4:45 p.m. Monday through Friday, from 8 a.m. until 4:30 p.m. on Saturdays, Sundays and Holidays.

Trips may be scheduled as much as 14 days before you want to travel.

The RideKC Access coordinator will want to make sure your trip is scheduled correctly. Stay on the line and the coordinator will repeat your travel arrangements to verify your information and the cost of the trip.

Please have the exact fare ready for the driver. The RideKC Access coordinator will give you the cost for each trip when you schedule your ride. Drivers do not give change.

Negotiated Trip Reservations

Effective Thursday, May 28, 2015, RideKC Access Trip Coordinators may offer pick-up times to customers that are different from those requested. This procedure is called trip negotiation. The Americans with Disabilities Act (ADA) permits trip negotiation as long as the offered alternate pick-up time is within 60 minutes of the requested pick-up time. The ability to manage trips in this manner assists us to provide better service to our customers.

You may contact your RideKC Access Coordinator at 816-842-9070 and select option 1 for more information.

Holidays

The RideKC Access office is open from 8:00 a.m. until 4:30 p.m. on the following holidays:

  • New Year’s Day in January
  • Martin Luther King Day in January
  • President’s Day in February
  • Memorial Day in May
  • Independence Day in July
  • Labor Day in September
  • Veteran’s Day in November
  • Thanksgiving Day in November
  • Christmas Day in December

The Pick-up Point

Your vehicle may arrive any time during your 30-minute pickup window. IndeAccess provides curb-to-curb service to the most exterior door and cannot enter residences or businesses. Please be ready and waiting near the most exterior door. If you are using a wheelchair, there must be an accessible path from your pickup point to the vehicle. Drivers are unable to transport wheelchairs up or down steps or along other non-accessible paths. If you need extra assistance, please request it when scheduling your trip.

What if I have a problem?

For your convenience, our customer comment line is available 24 hours a day, 7 days a week. If you are experiencing problems with our service, please call (816) 842-9070, and leave your name, phone number, and a detailed message. Messages are retrieved daily and recorded in our comment  tracking system. Our Customer Service Representative will notify you that we received your comment , research the problem and work with you, RideKC Access Staff, and our service provider to resolve the issue. For incidents that need immediate attention please call (816) 842-9070 and select option 1 to speak with a Customer Service Agent.

What if I change my mind and cannot travel?

Call our Reservations Number (816) 842-9070 to cancel your trip at least two hours before the scheduled pick-up time. After RideKC Access hours, just remain on the line and your call will be transferred to Dispatch. Customers who demonstrate a pattern or practice of No Show’s and/or Late Cancellations may incur penalties, which could lead to a suspension of service.

Post These Numbers Near Your Phone For Quick Reference

RideKC Access
Phone Numbers and Hours of Operation

Reservations and Cancellations
(816) 842-9070 
Monday – Friday: 7 a.m. - 4:45 p.m.
Saturday – Sunday and Holidays: 8 a.m. - 4:45 p.m.

Trip Information (Where’s my ride?)
(816) 842-9070 
Available during all service hours (typically 4:30 a.m. to midnight)

Eligibility Office
(816) 842-9070 
Monday – Friday: 8 a.m. – 4:45 p.m.

Comment Line (Complaints or Commendations)
(816) 842-9070 
Available 24 hours a day, 7 days a week