Updates Coming to RideKC Freedom in Independence

Date:June 18, 2024
Effective:Jul 30, 2024


The Kansas City Area Transportation Authority and the City of Independence have some exciting news for our paratransit customers.  We are pleased to announce that we will be transitioning to a new reservations, scheduling and dispatch software platform for KCATA’s RideKC Freedom and RideKC Freedom On-Demand. This transition will allow us to improve our customer service. The anticipated go-live date is July 30, 2024.


RideKC Freedom customers will continue to call the same 816-842-9070 number to make reservations and to check ride status. Please remember to follow the prompts for the service you want.

RideKC Freedom On-Demand customers will need to use the reservations phone line for a short while as the new App is launched. The current app will be discontinued on July 20, 2024. The new app is to be available on July 30, 2024. Call 816-842-9070 and select Option 4 for reservations.


Subscription trips will need to be made by calling 816-842-9070 during August, just as they are done today.

Although we do not anticipate any issues, our new software provider, RideCo, will be on hand with reservations and scheduling/dispatch to handle any unforeseen problems.

If you have questions, please email or call the comment line at 816-842-9070 and select Option 6.