RideKC Conducts Customer Survey

Date:January 05, 2022
Effective:Jan 06, 2022

RideKC is conducting a customer survey on buses starting this week and continuing for the next several weeks. The survey will include questions about how riders use bus service and how satisfied they are with different aspects of transit service.

All survey takers will follow COVID safety protocols, including wearing face coverings at bus stops and inside buses.

Your answers will help us improve RideKC service, letting us know what we are doing well, and where we need to improve.

This survey will include RideKC bus service. Later this winter RideKC will conduct surveys of KC Streetcar, RideKC Bike, Micro Transit and RideKC Flex.

Surveyors will distribute surveys on randomly selected buses and at selected stops. Not all buses will receive a survey. Surveyors will wear blue vest to identify them as part as a RideKC Surveyor. The survey will be available in English and Spanish. Riders can also scan a surveyor-provided QR code and use language assistance on their own device.

Survey taker for RideKC at 39th and Troost MAX station
Survey takers will wear vests, identification, and face coverings for your safety.

RideKC Rider Survey

For route and schedule information, visit any time or call the RideKC Regional Call Center at (816) 221-0660, weekdays from 6 a.m. to 6 p.m. We offer translation assistance for trip information in more than 50 languages.

El Centro de Llamadas Regional de RideKC brinda asistencia con la traducción al 816-221-0660, de lunes a viernes de 6 a.m. a 6 p.m. Lo conectaremos con un intérprete que puede traducir la información del viaje en más de 50 idiomas.