RideKC On-Demand Instructions

Detailed app instructions for current paratransit riders

Get the app

iOS app        Android app link

Printable detailed instructions in brochure format   

Text only instructions in PDF format

Audio instructions [MP3]

Welcome to the RideKC Freedom On-Demand pilot! This is an exciting and convenient app-based addition to the way you move around Kansas City. Freedom On-Demand is a great option for those who want same day, curb-to-curb service!


To access on-demand trips, you’ll need the following:

  • An iOS or Android smartphone with access to the App Store or Play Store
  • Your account and PIN (see below)
  • Trips that originate in the pilot service area 

Step 1 - Download the App

With your smartphone, download the RideKC Freedom App. You can also find it in our App Center.
iPhone app
Android app

If you have an iPhone, search for RideKC Freedom in the ‘App Store’ app.  If you have an Android phone, search for the app in the ‘Google Play Store’ app.
Download app

Step 2 - Sign Up

Sign up by filling in your first name, last name, email address, mobile phone number, password, and repeat the password again. Then select ‘Sign Up.’

Sign Up

Step 3 - Set up your account

Select the drop down menu on the top left of the screen, then select ‘Settings.’ After that, select ‘Account’ and enter your paratransit number. Paratransit numbers are between five and seven digits. Select payment type you wish to use when you book your trip. Then enter your PIN, which is your birth year that we have on file and may be used for other paratransit services. If you were born in 1973, then enter “1973” when prompted for your PIN.

Set up your account

Step 4 - Book your trip

Make sure your origin is correct, then select your destination. Then request your trip.

If a trip does not qualify for a subsidy, the app will alert you before you book. After you request your trip, a taxi will come and pick you up and drop you off at your destination for only $3 each way, up to eight miles each trip. You may request up to four trips per day at the $3 rate. Additional trips, or any distance beyond the eight miles are a flat $2-per-mile.

To receive the subsidy pricing, trip origination must start in the pilot service area.

See a Google Map that allows you to zoom in. 

On-Demand Service Area


When booking your trips, please be patient. Do not cancel your trip and attempt to re-book the trip. This will move your trip request to the bottom of the queue, and will increase your wait time.

If you do not own an iOS or Android smartphone, you may still request on-demand trips by calling the RideKC Freedom call center at 816.842.9070.

Standard data rates apply.

Printable detailed instructions in brochure format  

Text only instructions in PDF format

Audio instructions [MP3]