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Johnson County Paratransit Policy Change

Date:January 29, 2019
Effective:Mar 01, 2019

Changes to RideKC Freedom Policy on Cancellation or No Show in Johnson County

On March 1, 2019, RideKC Freedom will implement a new Cancellation/No Show Policy for paratransit customers using Special Edition, SWIFT and Project Search services in Johnson County. The new policy will be consistent with the current policy used for all RideKC Freedom paratransit programs.

When the new policy goes into effect, customers will be assessed points for late cancellations and no-show infractions. The RideKC Freedom office will systematically track points and notify customers who risk service suspension.

This new policy represents a change in the current policy used for Johnson County paratransit riders. Therefore, RideKC Freedom will host three meetings to answer any questions customers may have. Refer to the schedule below for meeting dates and times. (Please note this schedule is subject to change based on customer response).

Wednesday, February 6, 2019 – 12:00 p.m. to 12:45 p.m.  
Central Resource Library, Conference Room 01
9875 W. 87th Street, Overland Park, KS  66212

Wednesday, February 6, 2019 – 2:30 p.m. to 3:15 p. m.
Blue Valley Library, Large Meeting Room
9000 W. 151st Street, Overland Park, KS  66221

CANCELLED DUE TO WEATHER - Wednesday, February 7, 2019 

If you plan to attend a meeting, please RSVP to freedom@kcata.org. by February 4, 2019

If you are unable to attend, you can email your questions to freedom@kcata.org, or call and speak to a customer service agent at 816-842-9070.